Personal Data Protection Policy
The General Data Protection Regulation EU 2016/679 (GDPR) entered into force and is applicable from May 25, 2018, and enhances the protection of personal data throughout the European Union. Flyence PC, respecting your data, informs you about the ways it protects the confidentiality of your communications, collects, processes uses, and stores your data as well as about how you may contact us in case you have objections regarding the process of your Data and, in general, regarding the exercise of your rights.
Our company reserves the right to amend and adjust this policy when deemed necessary; you may be informed of any changes by reading the revised version on our website www.flyence.com
We collect personal data only for the purposes connected directly to our activities and we handle such data with great responsibility.
The type of personal data that we collect from you and process are directly relevant either to the contract between us or the services and/or products that you select to offer you. For our training services, we collect your Surname, Name, Address, Phone number, ID number passport, Nationality, and email.
Personal data that are collected via our website will be used for the purposes mentioned in this Policy.
Our company does not collect or obtain access -of any sort- to «sensitive» personal data, unless this is required by the type of our offered services, the Law or for grounds of public benefit (e.g., trainee’s/instructor’s medical exams to participate in flights); only the Company’s doctor has access to such data unless otherwise provided by law or the relevant instructions of the CAA.
Our company collects the data before or during the signing of our agreement or in compliance with its contractual obligations while using our website, when rendering services, when you register to the educational programs, at the center of maintenance and purchase of aircraft, during receipt of CVs and handling of complaints.
Purpose and Legality of the process:
Execution of our agreement and rendering of our services.
Safeguard and protection of our and your legal interests.
Compliance with legal obligations.
The consent that you give under the specific requirements set by law.
We process your data to offer you services of the best quality, serve our pre-contractual or contractual legal relationship, send you personalized information and offers, respond to your requests, safeguard your and our legal interests, update you on our services and accept your comments to improve them, to handle and analyze our customer base (purchasing behavior) aiming to improve the quality, diversity, and availability of our offered services, for the administrative planning and operation of our company, for the handling of your requests and complaints.
We do not share your Personal Data with third parties, except Public Services that are by Law entitled to have access to such data (CAA, Tax Authorities, Ministry of Interior and Immigration concerning foreign trainees, etc.). In any event, access to your data by the competent authorities will be limited to the required by law. Our Company may, after guaranteeing their confidentiality, allow access or transmit personal data to the following data processors, to allow the rendering of services to you:
To marketing and promotion businesses for statistical analysis for promotion and advertisement, keeping of archive, courier companies
To companies offering services of maintenance and support of software with data basis.
To the provider of web-hosting services with whom we have a contract.
To collaborating lawyers.
To Public Services and State Authorities.
Your rights relating to the protection of your data:
Knowing which of your data are being stored and processed by Flyence PC, as well as how they were collected and ask for copies (right of access)
Request the correction and/or supplementation of your data for them to be accurate and complete, by presenting all necessary documentation from which derives the necessity to complete or correct (right to rectification)
To request the restriction of processing of your data (right to restriction of processing)
To refuse and/or object to any further processing of the personal data stored by
To request the erasure of your data from our Company’s files (right to erasure/ right to be forgotten)
Ask the Company to transmit the data you have given to any other controller (right to data portability)
To withdraw your given consent at any time.
Our Company will respond to all requests within a month following receipt. If additional time is necessary, due to the amount and complexity of requests, the Company will inform you about the required time extension per case. All declined requests will be accompanied by the respective reasoning.
Our Company reserves the right to deny the satisfaction of your requests if they are not per the relevant law requirements. Such refusal and the grounds thereof will be notified to you within the deadlines set with this policy.
In case we are in doubt regarding the data of the natural person that submits the request, there is a chance we request additional information to confirm its identity.
To file a complaint before the Competent Authority for any dispute that may arise from our collaboration, contract, and offer of services and the infringement of your rights. Competent in the Hellenic Data Protection Authority (HDPA), 1-3 Kifisias, Ampelokipoi, PC 115 23, Athens, Internet Site: www.dpa.gr, Τel.: 210 6475 600, Fax: 210 6475628.
The Company will take all possible measures to satisfy your request within a month following its submission and identification, informing you in writing upon completion, or about the reasons that prevent the exercise of your respective right or the satisfaction of one or more of the above-mentioned rights, according to the General Data Protection Regulation.
Protection and Safeguarding of the Data:
The personal data processing procedure takes place in a manner that safeguards its confidentiality. The Company and its collaborators use the appropriate technical and organizational security means, follow rules and other processes to protect your data from any non-authorized access, incorrect use, corruption, prohibited dissemination, communication, loss or accidental/ illicit destruction, and any other form of unlawful processing.
We covenant to inform the competent authorities of any potential data infringement, as well as you, in case there is a threat to your rights and interests. The Company will put all its efforts and take all necessary actions to prevent a breach of data and to assist the authorities in case an infringement occurs.
The Company processes the data exclusively and solely through its authorized personnel that is bound by strict obligations to maintain confidentiality.
Cookies and other technologies we use:
Our Company’s website uses “cookies”, so each time that the users connect themselves to the webpage, the latter to retrieve via them information and offer to the users’ services relevant to them. The installation of “cookies” from our end is permitted only upon the users’ consent and following his appropriate briefing.
Obligations of webpages users:
When using the webpages of Flyence PC it is confirmed that you are adults. If you are minors you must abstain from any use of the Websites as well as from any recording of your data without the consent of the person that has your parental responsibility. The Company bears no liability in case of breach of the above obligations.
The Company may delete, crosscheck, complete, or amend the information you give, based on information that was collected legally from third parties, and it will inform you accordingly.
You may unregister or revoke your consent regarding procedures and actions that process your data, at any time you so wish.
Storage period of personal data:
Your data are stored to fulfill the purposes that are set with this Policy and, if you so request, we may erase all stored data (unless if the law requires their keeping for a longer period).
Additionally, our Company may store personal data after the accomplishment of the collection and processing purposes, to use them: before tax and social insurance authorities, control authorities and any other public Authority or competent Court, until the expiration of the provided by law limitation period per case or for the period that we deem necessary to advocate our rights and lawful interests.
Following the expiration of the storage period, your data will be destroyed/ erased from our files and system, in compliance with our Company’s policy, always under the condition that their storage is no longer necessary for the completion of the mentioned purposes.
For any information regarding the processing of your data from our Company, as well as in the event you wish to exercise your above rights, per the relevant law requirements, you may address yourselves to our company by email at email@example.com